At ITS MY COURT, we strive to provide the best possible experience for our customers, from booking to playing on our top-quality sports grounds. We understand that circumstances can change, and you may need to cancel or modify your booking. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read this policy carefully before making a booking.
- Booking Cancellation and Refund Eligibility
- Cancellations Made 24 Hours in Advance: If you cancel your booking at least 24 hours before the scheduled time, you are eligible for a full refund. The refund will be processed to the original payment method used at the time of booking.
- Cancellations Made Within 24 Hours: Cancellations made within 24 hours of the scheduled booking time are not eligible for a refund. However, you may be offered an option to reschedule your booking for a different time or date, subject to availability.
- No-Shows: If you do not show up for your scheduled booking and have not provided prior notice, you will not be eligible for a refund or rescheduling.
- Rescheduling Policy
- Rescheduling Requests: If you wish to reschedule your booking, you must do so at least 24 hours before the original booking time. Rescheduling is subject to availability and may be limited to certain times or dates.
- Rescheduling Within 24 Hours: Requests to reschedule made within 24 hours of the scheduled booking time may not be accommodated. In such cases, you may need to cancel your booking, and the cancellation policy will apply.
- Refund Process
- Processing Time: Refunds will be processed within 7-10 business days of the cancellation request being approved. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- Payment Method: Refunds will be issued to the original payment method used at the time of booking. If the payment method is no longer active (e.g., a closed credit card account), please contact our customer service team for assistance.
- ITS MY COURT Cancellations
- Unforeseen Circumstances: In rare cases, ITS MY COURT may need to cancel or reschedule a booking due to unforeseen circumstances such as severe weather conditions, maintenance issues, or other factors beyond our control. In such cases, you will be offered the option to reschedule your booking or receive a full refund.
- Refund for ITS MY COURT Cancellations: If ITS MY COURT cancels your booking and you choose not to reschedule, a full refund will be issued to your original payment method.
- Non-Refundable Items
- Certain items or services may be non-refundable. These include, but are not limited to, special event bookings, promotional offers, and certain membership fees. Non-refundable items will be clearly indicated at the time of purchase or booking.
- Contact Information
- If you have any questions or concerns about our Refund Policy, or if you need assistance with a cancellation or refund request, please contact us at support@itsmycourt.com or visit our website for further information.
- Policy Changes
- ITS MY COURT reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately. We recommend reviewing this policy periodically to stay informed about our refund practices.
By booking with ITS MY COURT, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. We appreciate your business and are committed to providing you with exceptional service.